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Return & Exchange Policy

Exchanges

For defective and incorrect items, we have a 14-day exchange policy upon receipt of order, subject to the following terms and conditions:

  • Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.

Returns & Refunds

For any reason you are unsatisfied with your purchase, you may return your item(s) for a full refund within 14 calendar days from delivered date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund.

Refund will be based on customer actual paid - Final payment to refund, voucher cannot change into cash term.

Only regular priced items may be refunded, sale items cannot be refunded.

Please allow 14 working days for both exchanges & returns processes to be completed. For more information, kindly email to hello@cooolgobeauty.sg or SMS/WhatsApp us at +65 8733 7790. 


How to return an item?

Pack the item(s) and send your parcel using a traceable* mode of delivery to:

275A, Compassvale Link,
#07-250 Singapore 541275

*We strongly encourage that your return is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.

Shipping Costs:

You are responsible for postage costs of returned items. Kindly note that all return parcels are dealt via mailing only.

Note:

1) This exchange & return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable

2) If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for a store credit refund. You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.

3) Please inform us at hello@cooolgobeauty.sg or SMS/WhatsApp us at +65 8733 7790 before returning the item otherwise the request will not be processed.

4) If we accept your return, we will make any refunds due to you as soon as possible and generally within 14 days from the day on which we receive the returned Product.